Most people would prefer to pay more to a local company rather than take the risk associated with outsourcing to a company sitting thousands of miles away, in a different country.
Is this more of a perception than a factual reality since many a case of failed web enabling projects happen with local vendors?
Can this risk be effectively managed?
From our experience with dealing with more than 80 customers worldwide, here are 6 ways that help us to effectively reduce your risk.
1. Break down the project and schedule payment and thus break down risk. To manage the risk better, break the project as well as the total project costs down into various phases. The key here is to identify discrete deliverables at the end of each phase. Each deliverable will be signed off by the client if found acceptable and complying to the specified requirements. The client will make a payment against each sign off.
2. Go, No-go : The client has the prerogative to declare a go or a no-go after each deliverable is presented, according to whether the deliverable conforms with the requirements specified in the requirements document. This way, we place the client in a position of control.
3. Reduce risk by starting with a business-prototype. Take 5 % of the business process and web-enable it and analyze the results before continuing.
4. We can beat any legitimate European or American bid and reduce your exposure. Lower cost is lower risk.
5. Good Process and Documentation: Good processes and documentation help considerably in managing risk. Requirements and Change management process is a good example. Remember for instance that whenever requirements and subsequent changes to these requirements are not managed well, in the development process, we are adding to the risk.
6. Use of efficient technology for future proof solutions. XML transforms existing IT systems into e-business systems allowing information to flow seamlessly throughout your corporation.
There are distinct advantages in being a remote service/solution provider. It demands for communication being clear, processes being defined upfront and documentation being concise and accurate. Remote planning, design and execution, therefore require different skills from the developer, and even at times the client. With over 100 projects completed for clients in the United States and Europe, from our development center here in Bangalore, India, we have proved that this is indeed a very rewarding, win-win model for the clients we serve as well as ourselves.