The foundation on which any technology works is through the application of people basics. An employee-relationship management package does just that.

ERM is a system and a collection of tools that:

• Strengthens corporate communication and culture
• Fosters learning - about company products, services and customers in a single personalized and easily accessible format through an enterprise portal.
• Helps customer-facing employees become more competent to handle customer interactions
• Establishes new communication channels - mail, shared folders, mail filters, web mail, calendar and mailing lists.
• Newer communication methods like open talk forum management
• Enables efficient project management
• Smooth workflow management – Forms creation, process management that links applications and processes
• Real time access to company training
• Targets information to employees based on their interests and needs – User personalization
• Reduces time spent in searching for information – unified search tools
• Streamlines performance management
• Manages resources creatively
• Encourages loyalty and commitment from employees
• Frees HR department to concentrate on more strategic tasks
• Raises productivity
• Encourages innovation levels
• Reduces turnover
• Retains talent – valued employees
• Reduces recruitment and training costs
• Affords effective and consistent rewarding

A deeper look at employee relationship management:

Content management

• Add, delete and modify content
• Dynamic page support – Ability to connect with a database
• Restricted viewability of content.
• User personalization
• Site map creation
• Content repository

• New Communication channels
• Create and edit mailing lists and discussion forums
• Team management definitions
• Mailing lists
• Discussion forums
• Web mail and administration
• Bulletin boards for discussion

Employee management

• Calendar creation and sharing
• Open talk forum for employees

Project management

• Creation and approval of estimates
• Resource and task definitions
• Milestone approvals
• Other project management aids like status and reports of projects
• Resource management
• Create and manage projects through execution

Workflow management

• Create and manage processes
• Forms management
• Track workflow

Today's employee can also use organizational improvement tools to define his promotion strategy and then create projects to undertake for his own personal growth and then execute them with ease.

A web-based ERM (Employee Relationship Management) package is an employee self-service tool that helps an employee take care of routine business tasks far more easily and focus on higher value-added tasks instead. This self-service extends externally to the organization in the form of an Enterprise Self-service model that allows major stakeholders to interact with the organization in a personalized and collaborative manner. On the whole, it is a holistic collaborative solution that includes CRM, Business Intelligence, Knowledge management and a collaborative commerce.

Above, you have read about Employee Relationship Management and how it collaborates as an Enterprise service model. We can create this model for your company along with other services like Business Process Reengineering, Porting Legacy applications to the Web and Enterprise Application Integration.

If what you've read matches with your requirements, please contact us and share your ideas. Or if you'd like to read more about our services and see if what we offer interests you, please click here.

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