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Features of the OMS (Operating Management System)

The OMS: Our in-house multitasking Management software

I've described the features of the OMS in relation to the activities that happen within the organization:

Customer Enquiries: When a client enquiry reaches a 'hot' stage, ready-made templates can be used in the estimation of time involved, description of the scope of the project and the client requirements.

Project Management: The moment a project is created at the Requirements capture stage it is added to the OMS and the project manager receives a notification of the project created. He is then able to assign tasks and resources with the help of the project leaders. Workflows when added are approved by the project manager. A project leader is able to track multiple releases for the project, multiple objectives and milestones easily with the OMS.

Once tasks are assigned to individual resources, resources enter their individual task times and completion dates in the OMS. When a task is recorded as complete in the OMS, it is then sent to the Quality assurance team for checking.

Calendar: A calendar is maintained for each individual and the user can add all scheduled work into the OMS. So, when a new task is being assigned to a user, the OMS gives the number of free hours that the user has on that particular day and suggests a proper assignment time and date for the task.

Performance Management: An added feature of the OMS is a Human Resource element that helps a human resource manager track employee performance. In a 360-degree performance review, the peer review is carried out quite easily. The HR manager adds the template and it is sent automatically to all employees who can fill out the requisite details about their colleagues and submit for analysis. The OMS uses a pre-established formula and calculates the results that are displayed in a user-friendly manner to the HR manager.

In conclusion, it is most important to define the client's role in project management. The client needs to understand the processes and responsibilities that will be crucial for a smooth and effective client-developer relationship and a successful final product. The client needs to agree on the communication protocols during the project, the change control procedures regarding scheduling and budgets. All said and done, this is what will make for a satisfied client and a successful project.